Last Updated: Jan 2025
Welcome to Tours in Bordeaux (“Company,” “we,” “our,” “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.toursinbordeaux.com (“Website”).
1. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information: Name, email address, phone number, etc.
Booking Information: Tour reservations, payment details (processed securely by third-party payment providers).
Technical Data: IP address, browser type, operating system, and other details collected via cookies.
Communication Data: Information provided when contacting us via forms, emails, or customer support.
2. How We Use Your Information
We use your personal data for the following purposes:
To capture and use photos taken during tours for marketing purposes.
To process and manage your bookings.
To respond to inquiries and provide customer support.
To improve our website and services through analytics.
To send promotional offers (only with your consent).
To comply with legal and regulatory obligations.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
Contractual Necessity: When you book a tour, we process your data to fulfill the contract.
Legitimate Interests: To improve our services and user experience.
Consent: For marketing communications, which you can withdraw at any time.
Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing and Third Parties
We do not sell or rent your personal data. However, we may share your information with:
Service providers (e.g., payment processors, tour operators, customer support platforms).
Legal authorities, if required by law.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Request transfer of your data to another service.
Right to Object: Object to data processing in certain circumstances.
To exercise any of these rights, contact us at info@toursinbordeaux.com
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Website.
8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms.
9. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@toursinbordeaux.com
Tours in Bordeaux
Address: 1 rue chabrely, 33100, Bordeaux
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated Last Updated Date
By using our Website, you consent to this Privacy Policy.